ITES refers to Information technology enabled services. BPO or Business process outsourcing is the arm of ITES, which facilitates delivery of services through the use of information technology. ITES services are diverse in nature. ITES industry offers services in diverse areas such as finance, HR, administration, healthcare, telecommunication and manufacturing. Services ranging from customer care, call centers and claims processing to medical transcription, HR hiring, biotech research, Web sales/marketing and back-office operations such as accounting, data processing, and data mining harness the power of IT.
Some of the factors that make this sector booming and profitable are
Flourishing IT education market
Broad skill sets of Indian computer professionals
Telecom and IT infrastructure on par with global standards
Advantage of 12-hour time lag with US.
Amicable demographic environment
Encouraging business environment, simple rules and procedures
Foreign investor friendly tax structure for ITES/BPO industry
Proactive policies and incentives by the government
Large English speaking work force
Better productivity, 24x7 services
Low wage levels of the Indian labor force
Some of the IT-enabled services are- Call centers, Content development / animation, Medical transcription, Medical insurance claim, Payroll management, Back office operations, Revenue accounting and other ancillary operations, Logistics management, Insurance claims processing, HR services, Legal databases, Network consultancy and management, Engineering and design, Web services, etc.
Requirements to make a career in ITES-
Graduate/postgraduate or a diploma holder
Should have excellent communication skills (Fluency in written and spoken English)
Should possess computer knowledge
Should have analytical skills
Should have essential soft skills
Aspirants should also be industrious and punctual with a natural tendency to be outgoing.
Currently the IT/ITeS industry is among the largest employers in the organized sector creating jobs for over 7.5 million people both directly and indirectly.
Apart from lucrative salaries there are great incentive schemes in the industry, which are very profitable. The benefits that an employee is offered is one of the best things about the industry: transport, infrastructure, free meals and also benefits such as medical insurance, this is an industry that takes care of its employees.
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